Responsible Gambling at Ritzo

At Ritzo, we are committed to providing a safe and enjoyable gaming environment. We believe that gambling should always remain a form of entertainment, never a source of stress or financial difficulty. This page outlines the tools and resources available to help you stay in control.

Our Commitment

Ritzo promotes responsible gambling practices and encourages all players to gamble within their means. We provide various features designed to help you manage your gaming activity and maintain healthy habits.

Tools to Help You Stay in Control

We offer several self-management tools that you can access through your account settings:

• Deposit limits (daily, weekly, or monthly)
• Wagering limits
• Loss limits
• Session time limits
• Reality check notifications
• Self-exclusion options
• Account cooling-off periods

Recognising Problem Gambling

It is important to be aware of the warning signs that gambling may be becoming a problem. Ask yourself the following questions:

• Do you spend more money or time gambling than you intended?
• Do you chase losses by continuing to play?
• Has gambling affected your relationships or work?
• Do you borrow money or sell possessions to fund gambling?
• Do you feel anxious or irritable when not gambling?
• Do you gamble to escape problems or relieve negative emotions?

If you answered yes to any of these questions, we encourage you to seek support.

Self-Exclusion

If you feel you need a break from gambling, Ritzo offers self-exclusion options. You can choose from the following periods:

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Cooling-off period	24 hours, 48 hours, or 7 days
Short-term exclusion	1 month or 3 months
Long-term exclusion	6 months or 1 year
Permanent exclusion	Indefinite

During a self-exclusion period, you will not be able to access your account or place any wagers.

Tips for Responsible Gambling

• Set a budget before you start playing and stick to it
• Never gamble with money you cannot afford to lose
• Take regular breaks during gaming sessions
• Do not gamble under the influence of alcohol or drugs
• Keep track of the time and money you spend
• Treat gambling as entertainment, not a way to make money
• Never chase your losses

Underage Gambling Prevention

Ritzo strictly prohibits underage gambling. All players must meet the minimum legal age requirement to create an account and participate in any gambling activity. We carry out age verification checks to ensure compliance with this policy.

Support Organisations

If you or someone you know is struggling with problem gambling, professional help is available. The following organisations offer free and confidential support:

• GamCare
• Gamblers Anonymous
• GamStop
• National Council on Problem Gambling

You can also contact our customer support team at any time for assistance with setting limits or activating self-exclusion on your account. Your well-being is our priority.